Frequently Asked Questions
Helpful information about nursery life, funding, settling in and more.
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Do I need to book a visit, or can I just turn up?
We have an open-door policy, and you are welcome to visit and view our settings at any time; we simply ask that you avoid mealtimes where possible. If you would prefer to arrange a visit in advance, please email or call the relevant provision.
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What age is my child eligible for funded childcare?
All eligible parents and carers can access funded childcare, subject to meeting the relevant criteria outlined in the link below. If eligible, funding will begin from the term after your child turns 9 months, 2 years or 3 years old.
https://www.gov.uk/free-childcare-if-working/apply-for-free-childcare-if-youre-working
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When does my funding code need to be valid?
- September term: Your eligibility code must be valid by 31 August.
- January term: Your eligibility code must be valid by 31 December.
- April term: Your eligibility code must be valid by 31 March.
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What should I pack in my child’s bag for nursery?
- Nappies
- Spare clothes/pants
- Water bottle
- Weather appropriate clothing
- Sun cream
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What are your registration details?
- Jump Nursery - URN2859930
- Treeton Nursery - EY421451
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Do you have a private Facebook group for parents and carers?
Yes, we do. You’ll receive a QR code in your starter pack, which you can scan to request to join.
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Where can I view your policies and procedures?
Our policies and procedures are available to view in the entrance area of all our provisions. If you would prefer a digital copy, please speak to a senior member of staff, who will be happy to provide this for you.
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When will I receive an invoice?
You will receive your child’s invoice monthly. The invoice will clearly show the hours charged, any funded hours deducted (where applicable), and any food charges.
Invoices will be sent directly to the email address provided on your registration paperwork.
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How can I pay my childcare invoice?
We accept the following payment methods:
- Bank transfer
- Tax free childcare scheme
- Childcare vouchers
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Where can I view your latest Ofsted report?
Jump Nursery - https://reports.ofsted.gov.uk/provider/16/2859930
Treeton Nursery - https://reports.ofsted.gov.uk/provider/16/EY421451
